Please also check your junk/spam folder (especially with Hotmail accounts). We can send you the orderstatus link, if you haven't received it through the mail. You can send a request for this to dis-order@dis-order.com. We will send you your link as soon as we can. Our apologies for the inconvenience.

Unfortunately we don’t have a paper catalogue anymore.

Unfortunately we don’t have a paper catalogue anymore.

“E-MAIL REMINDER”

In case you see your wanted item is out of stock this function can be useful. Just push on the “E-mail me”- button and you will receive an e-mail as soon as this item is back in stock.
This function can be used when you’re logged in.

“WEEKLY-MAILORDER-EMAIL-UPDATE”
When you subscribe to our weekly-mailorder-email-update you will be informed every week about the new releases we have in stock.

“WEBSITE UPDATE”
You can also check our website (which is up to date on a daily base) to see if the item you want is already in stock.

When you subscribe to our weekly-mailorder-email-update you will be informed every week about the new releases we have in stock.

If you want to cancel your order, please email to dis-order@dis-order.com. Please explain why you want to cancel it.
If you have paid with credit card, cash or bank you will receive a credit note instead.
If you have paid with Paypal, we will refund the amount we received for your payment.

You will get some extra comfortable options like
- You only have to fill out your name and address only once.
- We have periodically special offers only for our customers who are signed in.
- You’ll get your personal wish list
- You can oversee all your previous orders

Perhaps you forgot your password. Push on the New Password - button. You will receive an email with a new password. When you’re logged in it’s still possible to change your password.

When an item is not in stock: [temp. not in stock] is written next to the title. It's still possible to order this one, but you can count on a longer 'delivery time'. When you state (enough) alternatives, you have a better chance your order will be sent to you quicker. (Because your stated alternatives might be in stock)

When [temp. not in stock] is stated next to a title it means that this item is temporarily out of stock. It's still possible to order this item, but you have to know that the delivery time can be longer.

This CD comes in 2 formats, DIGIPAK and (normal plastic) jewelcase.
Please state which format you want. It might occur that we only have 1 format available, you will automatically get this format.

This means that this item is expected to be released in that month. It's just an expectation, so it could happen that there's a delay in the release.

In case you see your wanted item is out of stock, this function can be useful. Just push on the “E-mail me”- button and you will receive an e-mail as soon as this item is back in stock.
This function can be used when you’re logged in.

Yes. But you can count on a longer ‘delivery time'. When you state (enough) alternatives, you have a better chance your order will be sent to you quicker. (Because your stated alternatives might be in stock) If you still think it takes too long before the items you want will be back in stock you’re able to choose to let us finish your order earlier .You will get your order without that item, but instead a virtual credit note.

You can make your own wish list by clicking on the items you want and push on the “Wish”-button. This option is only for customer who are signed in.

No, it’s only possible to order on our website www.dis-order.com

It’s not possible to order by a paper order form. Just go to our website and make your orders there.

No, it’s only possible to order on our website www.dis-order.com . There you will see exactly how much you have to pay, what you've ordered, how you want to ship and more.
When you make an online order you will receive an order confirmation by email.

No, it's not possible to order by phone.

It's not possible for us to reserve or save any items before we have received the payment.

Perhaps you did not fill out your email account correctly. Or you didn’t submit your order yet. If you have a hotmail account, please check your junk folder! Or send an inquiry email to dis-order@dis-order.com

S/M is a size used for girlie shirts. Girlie shirts are very flexible and will fit anyone who has size S or size M. S=Small, M=medium.

There are a few paying options:
- Cash (at your own risk!)
- Paypal
- Credit card (just fill in your credit card details and we’ll do the rest)
- IBAN (International banking, not for Belgian or Dutch customers)
- Transfer to our Belgian Bank account. (only for Belgian customers)

It depends how many items and what items you have ordered and where you live.
During the order process these prices will be automatically charged in you order.

There could be two reasons:
- The subtotal of your order is less than € 35 We will charge you € 2,50 "small order" costs.
- When you order only 1 item, we charge you € 2,50 .

The credit card companies charge us 5% for each payment.

Paypal charge us 5% for each order until 50 euro and 3.5% for orders of 50.01 euro and higher.

Send an email with a copy or you order confirmation and state the new way to pay to dis-order@dis-order.com.

After you have submitted your order you will go to the Paypal website. If not, press the Paypal-button to open the Paypal website.

In case you don't have a Paypal account, press 'sign in' and follow the instructions to get an account. You got to have a valid credit card or bank account to open a Paypal account. Note: To activate your Paypal account you have to use the activation code. You will receive this code on the bank statement.

In case you already have a Paypal account you have to log in and press 'Send money'.
At 'Recipient's email' you have to state dis-order@dis-order.com and at 'amount' the right amount in Euros. (Check the currency) It’s possible that the Paypal website already stated the correct amount.

You will receive a confirmation from Paypal that the payment is done. Because we receive this confirmation also, we will collect your order and send it as soon as possible. (In case everything is in stock)

Don’t forget to add your Order Number with your payment.
Paypal payment will take just a few minutes!!!

Attn: DISPLEASED RECORDS B.V.
Ronde Tocht 7-G
1507 CC Zaandam
Holland

Bank name: Postbank
Address: Postbus 94780
1090 GT Amsterdam
Holland

BIC Code: PSTBNL 21
IBAN: NL48 PSTB 0007 6157 02

IBAN PAYMENT IS ONLY POSSIBLE FOR RECIPIENTS OF EEC COUNTRIES WHO HAVE EURO AS CURRENCY.

Don’t forget to add your Order Number with your payment.
Payment with IBAN could take 5 to 10 working days!

The account is: 220.0518667.44 , account name: Displeased Records.
Don’t forget to add your Order Number with the payment.
Payment to our Belgian bank can take 1 to 5 working days!

Just fill out your Credit Card details in the Check Out Menu and we’ll do the rest.

It’s good to know that all Credit Card details are save and not readable to others, because we’re using “Secure Online Encrypted” – software.

Payment with Credit Card will only take a few minutes! You’ll get a confirmation the next working day.

In your order confirmation you’ll see an Order Status Link. By clicking on the link you will go to your order status page. In case it’s necessary you can add some alternatives.

Check out your order status by clicking on the link in you order confirmation e-mail. You will see the state of your order.
If you still can't find the problem, please send an email to dis-order@dis-order.com.
We'll do our best to answer you as quickly as possible.

No, there are some countries we do not accept credit cards from or send orders to. There are too many fraudulent "metal heads" that use stolen credit card numbers or use fake addresses. We don't deal with payments from or orders to send orders to Philippines and Indonesia and Morocco for example.

Check your order confirmation, which you received after you made your online order.
Probably some items are not (yet) in stock. It's possible that these items are still not in stock.
Or it could be that we didn't receive your payment. [Did you add your order number to the payment?]
To check all this you can go to the link on your order confirmation. You will see the state of your order. If you want, you can add some alternatives.
When you still haven't received anything after 4 weeks and you didn't receive any message about it from us, you can send us an email at dis-order@dis-order.com.
We'll do our best to find out what's the problem and get back to you a.s.a.p.

Your order will be collected when we have received the payment. Because of a delay between your order and payment it could happen that some items are sold out. It's always good to state one or more alternatives, so we can complete your order faster. Or you can pay with Paypal. It's super fast so you know for sure that everything is in stock. (This is not a guarantee)
To check the state of your order you can go to the link on your order confirmation. If you want, you can add some alternatives.

Just go to your order status and add an alternative. Or let us know that we have to finish your order by sending an email to dis-order@dis.order.com

On Monday, Wednesday and Thursday all completed order will be sent.

No, we sent orders in one shipment. When you received your parcel, your order is completed.

Check your order status and see if this item was out of stock. If not, check if the package wasn’t damaged. If not, please send an email to dis-order@dis-order.com

Check your order status and see if this items was ordered. If not, send an email to dis-order@dis-order.com .

Send an email to dis-order@dis-order.com and tell us exactly what the problem is.

One or more items were not in stock for a very long time. Or the alternative you had chosen was a bit cheaper than the original one you ordered.
This credit code has a unique code which you can use in to your next online order. Just add the code and the correct amount will be deducted from the total.
A virtual credit note has no validation and not is exchangeable for money.

Perhaps you’ve already used this Credit code. Check your former orders to be sure about this.
Perhaps you have a hand written (or an older) credit note and you can’t read the hand writings.
If you can’t figure it out yourself, send an email to: dis-order@dis-order.com .

Yes, it is. You have to sent the credit note by mail together with a copy of your order.
If you still have any questions about this send an email to: dis-order@dis-order.com

Not All DVDs play in all DVD players! The DVD world is divided into six major geographical regions, with two additional regions reserved for specialized use.
To keep it simple, this means that DVD players and DVDs are labeled for operation within a specific geographical region in the world.
For example, the U.S. is in region 1. This means that all DVD players sold in the U.S. are made to region 1 specifications. As a result, region 1 players can only play region 1 discs. The DVDs themselves are encoded for a specific region. On the back of most DVD packages, you will a find a region number (1 thru 6 or 0).

The geographical regions are as follows:
REGION 1 -- USA, Canada
REGION 2 -- Japan, Europe, South Africa, Middle East, Greenland
REGION 3 -- S.Korea, Taiwan, Hong Kong, Parts of South East Asia
REGION 4 -- Australia, New Zealand, Latin America (including Mexico)
REGION 5 -- Eastern Europe, Russia, India, Africa
REGION 6 -- China
REGION 7 -- Reserved for Unspecified Special Use
REGION 8 -- Resevered for Cruise Ships, Airlines, etc...
REGION 0 or REGION ALL -- Discs are uncoded and can be played Worldwide, however, PAL discs must be played in a PAL-compatible unit and NTSC discs can be played in an NTSC- and most PAL-compatible unit.
Most modern DVD players are able to play and support all Regions.

According to what the public is being told, such coding is a tool to protect copyright and film distribution rights (in other words, movie studio profits).
Movies are released in theaters in different parts of the world at different times throughout the year. That Summer blockbuster in the U.S. may end up being the Christmas blockbuster overseas. If that occurs, the DVD version of the movie may be out in the U.S. while it is still showing in theaters overseas.
In order to preserve the financial integrity of the theatrical distribution of a particular film, it is not possible (under normal conditions) to have a friend in the U.S. send a DVD copy of the film to the country where it is in theatrical release and be able to play the DVD on a player there.

There are three main standards in use around the world: PAL, NTSC and SECAM
Each one is incompatible with the other. For example, a recording made in the France could not be played on an American VCR or DVD player.
The system used in America & Canada is called "NTSC" (also compatible with most PAL DVD players and TVs). Western Europe and Australia use a system called "PAL", and Eastern Europe and France use "SECAM". Without standards conversion, it is impossible to view a video program that is recorded in a foreign country without first converting it. Most modern players support all systems.

Dolby Digital 5.1 is a new format that has become more popular with the coming of DVD. This audio format offers any number of dedicated channels up to five main channels and one low frequency effect channel. Dolby Digital is the most popular current decoding method for DVDs and offers the following improvements on movie soundtracks:
- Improved clarity of center channel dialog
- Greater separation of music from dialog
- Discreet surround channel use. Missles flying from rear right to rear left.
- Greater overall frequency range for all six channels.
- Greater accuracy in all six channels.
- More accurately representing the films original score.
In most ways, all DVD players are Dolby Digital compatible. Most DVDs are compatible with DVD players without a Dolby Digital encoder.

DTS (Digital Theatre Sound) is a competitor of Dolby Digital 5.1. It also offers a five channel plus low frequency effect channel, but it is not compatible with the Dolby Digital soundtrack. The marketing babble that comes out of DTS says that it uses a lower form of compression which gives you a better overall sound for your movies. We personally have not found this to be the case. Listening to both DTS and Dolby Digital versions of the film gave us little sense that one was better than the other. Dolby Digital or DTS can both sound excellent or shoddy depending on the quality of the soundtrack. Regardless, we certainly recommend getting DTS compatible equipment for both your DVD player and your receiver since the cost is minimal. Many DVDs now come with both Dolby Digital 5.1 soundtracks and DTS 5.1 soundtracks, letting you pick the version to listen to. One interesting side note, Dolby Digital includes a signal compression feature for late night viewing that DTS does not. This allows you to hear dialog and quiet scenes at their normal volume while louder scenes are suppressed.
In most ways, all DVD players are DTS compatible. Most DVDs are compatible with DVD players without a DTS encoder.